FAQ - FREQUENTLY ASKED QUESTIONS
GENERAL
All of our watches are automatic and to highest quality standards in regards to material, design and finishings!
Please make sure that your watch is fully winded (42 times complete turns of the crown). In case your watch is not working properly please contact us.
Please have a look at the manuals
We generally don’t buy back pre-owned products
For the current collection all details are available on the website.
There might be limited details for former collections, consisting of:
- Type of watch and material
- Type of movement
- Model name or name of collection it belongs to
Most of our SEVENFRIDAY watches are 3ATM water resistant, and suitable for everyday use: water splash, hand washing, and rain.
We don’t recommend wearing the watch under water, like while bathing or swimming!
AUTHENTICATION
Please contact us for support
However, in order to ensure the smooth run of the process, please kindly make sure:
- You have android phone (not compatible with IOS)
- Your NFC reader on your Android phone is on
- The Bluetooth function on your Android phone is ON
- You place the case back in direct contact with the back side of your phone (where the antenna is positioned). Don’t be shy to slightly slide your watch on the phone in order to get them connected
You can find all informations on the APP page.
ORDER, SHIPPING AND RETURN
You will receive a first email confirmation that your order has been processed, Then, a second email will follow shortly after, that your shipment has been prepared, and shipment done. The email will include a tracking number in order for you to be able to track your order!
We accept all major credit cards and PayPal.
WARRANTY, REPAIR AND SERVICE
Please refer to our warranty policy
We offer a 2-year limited warranty from the date of your watch purchase and gift an additional 1-year limited warranty for registrations on the SEVENFRIDAY App.
Should you need more detailed information, please refer to our warranty policy.
You can send the watch to us for replacement or the buckle, but if you wish, you can also replace the strap directly yourself:
You simply need to remove the 2 pins that are fixing the strap on the case with a strap changer tool (1 pin per side of the case, at 6h and 12h)
- Remove the strap
- Remove the 2 pins and insert into the new strap
- Adjust the straps to the watch head
- Same process for the buckle exchange
Please refer to your local seller and be sure to include proof of purchase, photos, and a description of the issue you are experiencing and your contact information. For more information please have a look at our Terms of Warranty.